Delivery

 FurnitureImages.co.uk offers a One Man Delivery Service as standard.

 Delivery Times:

England and Wales - approx 5 to 15 working days, if in stock; on average within 10 working days.

Mainland Scotland - approx 10 to 19 working days, if in stock

Ireland - approx 14 to 28 days, if in stock

Europe - approx 20 to 56 days, if in stock

 If items are not in stock a more accurate date will be given when order is acknowledged.

 Every effort is made to make deliveries at the time arranged. However when making hundreds of deliveries every week, the difficulties caused by traffic congestion and weather conditions (including snow, ice, wind, rain and flood) can sometimes cause delays to these schedules. On some rare occasions permitted driving hours regulations may force these delays to extend overnight or longer. We regret we cannot compensate customers for delivery delays caused by events beyond our reasonable control.

 Delivery Charge:

England, Wales and Mainland Scotland – FREE

Ireland - TBC with customer once an order is received

Europe - TBC with customer once an order is received

  All deliveries are booked in with the customer by telephone (3-4 Days prior to delivery)

 When we load the vehicle a 'personalised' text message is sent to the customer

 Our driver will give you (the customer) a courtesy call 1 hour prior to delivery

 We deliver into a downstairs room of choice (Upstairs only if it is safe for the driver to do so)

 Delivery of the products shall be made by the seller or his agent to the Delivery Address specified on the Buyers order.

The Seller shall not be liable for any delay in delivery howsoever caused or for any damaged caused to its property.

 Where a delivery date has been agreed with our carrier but the Buyer is not present to receive the delivery, we reserve the right to charge the customer the delivery charge to cover part of the cost of the failed delivery.

 Upon delivery an adult must be available at the address to check and acknowledge receipt in a safe and satisfactory condition.

 Any damages, shortages or discrepancies must be notified in writing to our customer services department within 7 days of receipt; all damage images must be sent to sales@FurnitureImages.co.uk

 Vehicle Access:

Please help us to ensure a satisfactory delivery by telling the delivery company if you think a large vehicle might have difficulty reaching the address. This could be because of factors such as narrow roadways, tight corners or low trees, cables or building overhangs. We believe it is better to agree an alternative delivery destination in advance, rather than have our customers suffer delays, inconvenience and the additional cost of the unsuccessful delivery.

 If assistance is likely to be required in unpacking and inspection of the goods, please mention this to the delivery company when they telephone to arrange delivery.

 It is the customer’s responsibility to ensure the furniture they purchase can pass through the doorways, hallways, rooms and staircases to the room of their choice. In the event of restricted access the delivery staff will leave the goods at the nearest convenient point for the customer.

 It will not be the responsibility of FurnitureImages.co.uk to deliver, unpack or assemble furniture in locations that have no reasonable access for the items being delivered.

 A residential phone number must be provided for all orders placed, and this number must be for the address on the order, and in the name of the person placing the order. We must also have a mobile phone number.

 Protection of carpets/flooring:

Staff making deliveries are required by law to wear protective footwear at all times. As they are not allowed to remove this footwear when unloading the vehicle, gaining access to the property, or carrying furniture into the property, we strongly advise customers to make proper provision to protect their carpets and flooring. We do not accept responsibility for any marks or damage that may inadvertently be caused by delivery staff during the normal course of their work.

 

Surcharges

Delivery within GB mainland is FREE on all orders, except
AB, IV, DD, PA, FK, PH, EH, KY, KW, BT, GY, IM and HS postcodes where there will be a additional charge. Please contact us for a quote.